WE TRULY CARE ABOUT YOUR SATISFACTION. 

Have a peace of mind that we will work with you to resolve any issues and replace you product(s) or refund your purchase within the terms of this policy. 

SHIPPING

*Please understand that COVID-19 is delaying shipments but rest assured we are trying to get them to you as soon as possible. Thanks for understanding.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5-7 business days), we will process the charges and submit the order for shipment. Grower's Choice lights are processed with at least a 6 business day lead time.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us, send us an email at info@kumanstek.com.

SHIPPING - OUTSIDE OF US

Reach out to us and we will be happy to provide you with a quote so you know how much shipping cost to expect. Contact us. 

Returns/Refunds/Warranty

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@kumanstechnology.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@kumanstechnology.com.

Refunds will only be issued to the original credit card that you use when placing your order.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Warranty

– Kumans Technology, LLC products are warranted against defects in packaging, material and workmanship for 30 days from the original purchase. No item may be returned without a Return Merchandise Authorization Number from our customer service department. Defective items will be repaired, replaced or refunded at our discretion. Damage caused by neglect, abuse, misuse, alteration of the product, or improper storage is not covered by this limited warranty. 

Cancellations

All orders cancelled after 48 hours are subject to a administration fee which can be up to $100, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges.

Damages and issues

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to info@kumanstechnology.com and we will process an insurance claim on your behalf.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

RETURNS

The customer is responsible for return shipping charges when returning an item(s). 

Request return shipping information before returning any merchandise. Contact us before returning any items and items sent back without authorization may not be refundable.

To be eligible for a refund, your item must be: Unused in the original packaging and in the same condition that you received it or in like new condition and free of wear. All parts must be present when returned.

All brands: Only one item may be returnable. 

Defective/incorrect items

If you receive a defective or incorrect product, we got you covered. We will pay for the return shipping costs as well as pay for getting the product to you. Kumans Technology will not pay the return shipping charges for more than one product if the product was sent back and not defective/incorrect. These shipping charges will be subject to the respective brand/companies prices and policy.

Restocking fees

A stocking fee (5% to 25%, depending on brand and subject to the manufacturer's policy) may apply if the item is returned. 

Returns outside of the return windows will not be refunded. Up to a 20% restocking fee may apply if an order is canceled before it ships. Once shipped, the items become subject to the return policy and restocking fees for that particular brand. Restocking fees and shipping fees will be charged to the customer if items were shipped, even if the customer did not claim the goods on the returned items.

Shipping fees charged to Kumans Technology may not be refundable to the customer.

Lost/stolen/damaged items

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. And ensure to let us know right away. 

Kumans Technology is not responsible for merchandise lost/stolen during or at delivery or damaged in transit. This is the responsibility of the courier. For lost/stolen/damaged items, a claim must be filed by the customer with the shipping courier. Please provide us with the claim number.

Warranties

After your purchase, the product is subject to the brand's warranty policy. These policies may be found on the original suppliers/manufacturers' website or by contacting them. The warranty time lengths are also listed on the product page on our website. If your product needs to be replaced or repaired, we will be on your side to help you get the best after-care of the brand you bought. 

Refunds

Once your return is received and inspected, we will send you an email to notify you about your refund.

If you are approved, your refund will be processed and you will be sent a confirmation. At this point, we do not have any control over the speed of the refund so please be patient. The bank or payment processing service may take up to 7 business days to transfer the funds back into your account. 

To receive your refund for returning a product that you were not satisfied with, send us a copy of the shipping receipt and we will reimburse you via PayPal.

International shipments: If we ship your light to your country and you fail to communicate with the shipping company to arrange receipt of your package, the shipping company will destroy your package and you will not be refunded from us. Also, we will not take the item back or reimburse you for the cost of the item or shipping.

We appreciate you for shopping with us and if you have questions, reach out to us. We are more than happy to assist you.

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price then us within six months of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

You may be wondering why you should buy your grow lights from KumansTek, instead of other available authorized dealers. Read on for the answers to all your burning questions.

10 Reasons to Trust Us With Your Business

1. Customer Service. We are here to help and want the best for you. Use our live chat or email or call us during business hours. We are always here for you.
2. Full Warranties and Generous Return Policies. We only carry top American brands that back their products with full warranties and return policies of up to 90 days, depending on the brand (details at the bottom of this page).
3. Price Match. We want you to be absolutely secure that you're getting the best price with us, so we will not only match a lower price you find online before purchase, but will even refund you the difference up to a month after purchase.
4. Discreet Insured Shipping. All orders ship via FedEx, UPS, DHL, USPS, or a reputable freight company and the shipment is always insured, so you do not have to worry about a lost or damaged package. You also don't need to worry about prying eyes: all orders ship discreetly.
5. Hassle-Free Returns. We always adhere to the manufacturers' return policies (details on each manufacturer at the bottom of this page).
6. Free Shipping on orders over $300 to the lower 48 states.
7. No Sales Tax Anywhere, except WY, and CA for some brands.
8. Authorized Dealers. We only carry American brands whose lights and other products have been extensively tested by real growers and processors. 100% US warranty on all products.
9. Buyer's Guides. We have created buyer's guides for both HID and LED grow lights, as well as rosin presses and bud trimming machines, to help you find the perfect light or press for your needs. We also have reviews and comparisons of the top 1000w LED grow lights and the top 600w LEDs.
10. Safe & Secure Systems in place for every payment transaction.

You Can Finance Your Garden Equipment Purchases in Three Different Ways! 

Step 1

Add item(s) to your cart and head to the checkout.

 

 

Step 2

Choose to checkout with either Klarna, Splitit or Sezzle

 

 

Splitit gives you the ability to split your purchase over 2, 3, 4, 5, or 6 months interest-free payments for orders up to $3,000 using your Visa and MasterCard credit card.

Checkout with Splitit if:

• The order is $3,000 or less; and
• You want to pay over a longer period (up to 6 months versus 6 weeks for Klarna’s Pay in 4); and
• You don’t mind having your card authorized for the entire order amount (rest assured, you’ll only be charged first month's instalment amount); and
• You don’t want to run any soft credit checks; and
• You want to pay 0% interest over the course of your payments.

Splitit FAQs  

Q: Are there any interest or hidden fees applied?

A: Absolutely nothing! Once you place an order your credit card will be preauthorized for the entire value of the order just to make sure the balance is available. However, you'll only be charged for the first month with no added fees, transaction charges, or the likes—the service is completely free to use!

Q: Do you need to do any credit checks?

A: No, there is no impact whatsoever on your credit score if you choose to finance your purchase. During this entire process, we don't even ask for your SSN (social security number). You just need to make sure that there is enough room on the credit card to do a preauthorized charge for the entire value of the order.

Q: How many instalments can I make for an item I want to purchase?

A: You can split your payments and finance any equipment anywhere from 2-6 months.

Q: Can I use PayPal to pay my month instalments?

A: Unfortunately the service only works with Visa and MasterCard at this time.

Klarna offers two products; Pay in 4 and Monthly Financing

Pay in 4

Pay in 4 gives you the ability to split any purchase into 4 equal interest-free payments, with payments being collected every 2 weeks

Choose & checkout with Klarna’s Pay in 4 if:

• You want to use your debit or credit card; and
• The order is less than or equal to $1,500; and
• You want to pay for the order in a shorter timeframe (6 weeks); and
• You don't want to tie up the entire order amount as an authorization on your credit card; and
• You don’t mind running a soft credit check; and
• You want to pay 0% interest over the course of your payments.

Monthly Financing

Klarna offers the ability to finance orders up to $10,000 starting from 6 to all the way 36 months with APR rates ranging from 0-24.99% all through a simple, 2-step application which will provide an instant approval decision within minutes. Once approved, you can easily manage payments & set reminders directly in the Klarna app.

Choose & checkout with Klarna’s Monthly Financing if:

• You don’t mind running a hard credit check; and
• You need to finance a larger order that is less than or equal to $10,000.

How it works

1. Select "Buy now, pay later with Klarna" at checkout.
   
   
   
   
2. Sign up or login to Klarna with the bank account you would like to use.
3. Confirm your purchase.
4. Klarna will schedule automatic payments over six weeks, interest-free.
5. Pay in four equal instalments every two weeks with zero interest.

FAQs on Klarna

Q: Do I have to complete all payments before my order will ship?

A: No. Once you complete your purchase using Klarna, we will fulfill your products immediately so you can use them right away.

Q: Is a credit check required?

A: Klarna "Pay In 4" doesn't check your credit via traditional means, which means there is no "hard credit" check that will affect your credit score.

Q: Where will payments be taken from?

A: Payments will automatically be taken from the bank account you have on file and you always have the option of paying off your purchase early by signing into your Klarna User Dashboard.

Q: How does Pay in 4 work?

A: When you pay in 4, we split your purchase into 4 equal payments. We collect the first payment when your order ships. The remaining 3 payments are collected every 2 weeks. You spread the cost over 6 weeks, with no interest or fees if you pay on time.

Q: What happens if I miss a payment?

A: We’ll email you if your payment is unsuccessful. We’ll also try one more time to collect it. If we can’t collect it the second time, then it will be added to your next payment along with a late fee of up to $7.00.

Shop Now, Pay Later. 0% Interest-Free Payments Through 4 Installments Spread Over 6 Weeks